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Responsible Gaming at Fortunica Casino

At Fortunica Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are fully committed to promoting responsible gaming practices and providing our players with the tools, resources, and support they need to stay in control. Our responsible gaming framework is built on the principles of player protection, transparency, and ethical operation. If you ever feel that gambling is no longer fun, we encourage you to use the tools we offer — and to reach out for help.

Our Commitment to Player Protection

Here at Fortunica Casino, we take our duty of care seriously. Operating under licence number 0000033 issued by the Tobique Gaming Commission (TGC) under the TGC Gaming Act 2023, we are legally and ethically obligated to maintain a safe gaming environment. We apply strict age verification, offer self-exclusion tools, and actively monitor player behaviour for signs of problem gambling. Our support team is available 24/7, 365 days a year, to assist any player who needs guidance.

Age Verification and Underage Gambling Prevention

We strictly prohibit gambling by anyone under the age of 18 or the higher legal gambling age applicable in their jurisdiction. At Fortunica, we enforce thorough Know Your Customer (KYC) procedures to verify the age and identity of all players before they can deposit or withdraw funds. If we have any reason to suspect that a player is underage, we will immediately suspend their account pending verification.

We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. The following tools are widely available and recommended:

Tools We Provide to Help You Stay in Control

At Fortunica Casino, we offer a comprehensive set of responsible gaming tools accessible directly from your account. We encourage all players to use these features proactively, not only when a problem arises.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it comes into effect immediately if you are reducing it, or after a 24-hour cooling-off period if you are increasing it. This ensures that any changes designed to protect you cannot be reversed impulsively.

Loss Limits

Our Fortunica Casino platform lets you define the maximum amount you are willing to lose over a set time period. This is a powerful tool for budgeting your entertainment spend and preventing losses from escalating beyond your comfort zone.

Session Time Limits

We allow you to restrict the amount of time you spend on our platform per session. Once your session limit is reached, you will be automatically logged out. We also display session time reminders so you always know how long you have been playing.

Reality Checks

At Fortunica, we can send you periodic on-screen reminders during your gaming sessions to inform you of how long you have been playing and how much you have wagered. Reality checks are a simple but effective way to stay grounded and make conscious decisions about your play.

Cool-Off Period

If you feel you need a short break from gambling, we offer a cool-off option that temporarily suspends your account for a period of your choosing — from 24 hours up to 6 weeks. During this period, you will not be able to log in or place bets at Fortunica Casino.

Self-Exclusion

We offer a self-exclusion option for players who feel they need a longer break. You can request self-exclusion for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During a self-exclusion period, we will close your account, refund your remaining balance, and take steps to ensure you do not receive any marketing communications from us. To request self-exclusion, please contact our support team at support@fortunica.bet.

Recognising Problem Gambling

We understand that problem gambling can develop gradually and may be difficult to recognise from within. At Fortunica Casino, we want you to be aware of the common warning signs so you can seek help early. Ask yourself the following questions honestly:

  • Do you spend more money on gambling than you can afford to lose?
  • Do you gamble to escape stress, anxiety, or negative emotions?
  • Have you tried to cut back on gambling but found it difficult?
  • Do you lie to friends or family about how much you gamble?
  • Do you chase losses by placing larger or more frequent bets?
  • Has gambling negatively affected your work, relationships, or finances?
  • Do you feel restless or irritable when you are not gambling?

If you answered 'yes' to any of the above, we strongly encourage you to use our self-exclusion tools and to reach out to one of the professional organisations listed below.

Support Organisations and Resources

Here at Fortunica Casino, we partner with and recommend the following independent organisations that provide free, confidential help and advice for problem gamblers and their families:

Responsible Use of Bonuses

At Fortunica, we offer a range of promotions, including our Fortunica Casino welcome bonus pack of up to EUR 3,000 plus 250 free spins. While our bonuses are designed to enhance your experience, we urge you to approach them responsibly. Never accept a bonus with the intention of using gambling as a way to generate income. Bonuses have wagering requirements and are strictly entertainment tools. If you are experiencing difficulty with gambling, we recommend opting out of bonus offers entirely — you can do so by contacting our support team.

Our Staff Training and Monitoring Practices

Our Fortunica Casino team is trained to identify signs of problem gambling and to respond with empathy and professionalism. We monitor player behaviour on an ongoing basis and may proactively reach out if we detect patterns that suggest a player may be struggling. We may also, at our discretion, impose account restrictions in the best interest of player welfare, even without a formal request from the player.

Contact Us

If you have any questions about our responsible gaming tools or need assistance activating any of the features described on this page, please do not hesitate to get in touch. At Fortunica Casino, our dedicated support team is available around the clock:

  • Live Chat: Available 24/7 directly on our website
  • Email: support@fortunica.bet
  • Complaints: complaints@fortunica.bet

We are here for you. Gambling is meant to be fun — and we are committed to making sure it stays that way. Play smart, set your limits, and always remember: it is okay to ask for help. You can also complete your Fortunica Casino registration and start managing your responsible gaming settings directly from your account at any time.

Content updated: June 22, 2026