Fortunica Casino Privacy Policy

At Fortunica, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at fortunica.bet. By registering an account or continuing to use our platform, you agree to the practices described in this document. We encourage you to read this policy carefully before providing us with any personal data.

Fortunica Casino is operated by Terra Force LLC, incorporated in Costa Rica (corporate ID 3-102-904588). Our registered office is located at Los Yoses, San Pedro, Montes de Oca, San Jose, Costa Rica (LY Center). Payment processing services are provided by Emperis Limited, registered in Cyprus (reg. HE 473714). We are licensed by the Tobique Gaming Commission (TGC) under licence no. 0000033, issued on 01 November 2024 pursuant to the TGC Gaming Act 2023.

Information We Collect

When you register and use our FortUnica online casino platform, we may collect the following categories of personal information:

Registration and Identity Data

• Full name, date of birth, and nationality
• Email address and telephone number
• Home address and country of residence
• Username, R{TAUhng_C2WX4q7, and account preferences
• Government-issued identification documents for KYC (Know Your Customer) verification

Financial and Transaction Data

• Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
• Deposit and withdrawal history
• Transaction amounts, currency preferences, and timestamps
• Information required for fraud prevention and anti-money laundering (AML) compliance

Technical and Usage Data

• IP address, browser type, and device information
• Pages visited, features used, and time spent on our platform
• Cookies, session tokens, and similar tracking technologies
• Log data and error reports generated during your use of the Fortunica app or website

How We Use Your Information

At FortUnica Casino, we use the personal data we collect for the following purposes:

• Account management: We use your registration data to create and maintain your account, and to enable Fortunica casino login and access to all features.
• Identity verification: We are legally required to verify your identity and age (18+) before allowing real-money gameplay, deposits, or withdrawals.
• Payment processing: We share relevant financial data with our payment processor, Emperis Limited, and other authorised third parties to facilitate deposits and withdrawals.
• Compliance: We process your data to comply with applicable laws, including anti-money laundering regulations, responsible gambling requirements, and our obligations under the TGC Gaming Act 2023.
• Customer support: We use your contact details to respond to your queries via email at support@fortunica.bet or through our 24/7 live chat.
• Promotions and bonuses: We may use your data to send you information about the Fortunica bonus offers, free spins, reload promotions, and VIP Club updates — subject to your marketing preferences.
• Security and fraud prevention: We analyse usage patterns and transaction data to detect suspicious activity and protect both you and our platform.

Legal Basis for Processing

Our FortUnica platform processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our agreement with you as a registered player.
• Legal obligation: We are required to process certain data under applicable gambling, AML, and data protection laws.
• Legitimate interests: We process data to ensure the security, integrity, and improvement of our services.
• Consent: Where required, we will ask for your explicit consent before processing your data for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies on the Fortunica Casino website and mobile platform to enhance your experience, remember your preferences, and analyse site traffic. You may control cookie settings through your browser, though disabling certain cookies may affect the functionality of our services. Our cookie usage includes:

• Essential cookies: Required for core functionality such as Fortunica login sessions and account security.
• Analytical cookies: Help us understand how players interact with our platform so we can improve usability.
• Marketing cookies: Used to deliver relevant promotional content, where you have provided consent.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, at Fortunica, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and banking partners (including Emperis Limited) to facilitate transactions
• Identity verification and KYC service providers
• Regulatory authorities, including the Tobique Gaming Commission, when required by law
• IT and hosting providers who assist in operating our fortunica.bet platform
• Fraud detection and cybersecurity specialists

All third parties we engage are contractually bound to handle your data securely and in accordance with applicable privacy laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. In most cases, our FortUnica Casino records are retained for a minimum of five (5) years following account closure, to comply with AML and regulatory obligations. When data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
• Right to restriction: You may ask us to limit how we use your data in certain circumstances.
• Right to object: You may object to our processing of your data for direct marketing purposes.
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at privacy@fortunica.bet. We will respond to all verified requests within the timeframe required by applicable law.

Security Measures

We implement robust technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. Our FortUnica platform uses SSL encryption, secure authentication protocols, and regular security audits. However, no method of transmission over the internet is entirely risk-free, and we encourage you to keep your Fortunica casino login credentials confidential and to use a strong, unique R{TAUhng_C2WX4q7.

Responsible Gambling and Data

We may use your gaming data — including session duration, deposit frequency, and wagering patterns — to monitor for signs of problem gambling and to support responsible gaming initiatives. At FortUnica, we are committed to player wellbeing, and this monitoring forms part of our duty of care under our TGC licence obligations.

Restricted Jurisdictions

Our services are not available to residents of certain countries, including the United States, the United Kingdom, Russia, India, and others listed in our Terms and Conditions. If you access our platform from a restricted jurisdiction, we may process your data solely for the purpose of identifying and blocking such access in compliance with our licensing obligations.

Complaints

If you have concerns about how we handle your personal data, please contact us at complaints@fortunica.bet. We will investigate all complaints thoroughly and respond in a timely manner. If you are not satisfied with our response, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or data practices. When we make material changes, we will notify you via email or by displaying a prominent notice on the Fortunica online casino platform. Your continued use of our services following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

For all privacy-related enquiries, please reach us at: privacy@fortunica.bet